When is it?
- 26March 2019
- 26June 2019
- 23January 2020
What will I learn?
- Use de-escalation techniques, communication skills, problem solving and negotiation
- Recognise the need for appropriate reporting
- Identify aspects of maintaining personal safety
Where is it?Hospice in The Weald
Sudden flare-ups of aggression are frightening and potentially dangerous. This course will equip you with a range of de-escalation techniques and communication skills to help you solve problems and negotiate effectively in extreme situations where your conflict resolution approach is vital. As well as defining what constitutes conflict in a work setting, this interactive session, with opportunities for group discussion and activities, will shine a light on the different kinds of interventions available, the positive results you can achieve and the risks you might be exposed to, as well advising on ways to stay safe and the procedures for reporting incidents.
Who is this course for?
Health and social care professionals, and support and care workers from all settings.